Privacy Policy

Privacy Policy

Effective Date: [Date]
Last Updated: [Date]

1. Introduction

Welcome to flywheel.works ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI Agent-driven CRA platform.

2. Information We Collect

2.1 Personal Information

  • Account Information: Name, email address, password, profile picture
  • Organization Information: Company name, role, team member details
  • Contact Information: Phone number, address, billing information
  • Communication Data: Messages, support tickets, feedback

2.2 CRA Data

  • Customer Data: Contact information, interaction history, notes, and records you input
  • Business Data: Sales data, pipeline information, analytics, and reports
  • Integration Data: Data from third-party services you connect to our platform

2.3 AI Processing Data

  • Conversation Data: Interactions with our AI agents
  • Usage Patterns: How you interact with AI features and recommendations
  • Training Data: Anonymized data used to improve our AI models

2.4 Technical Information

  • Device Information: IP address, browser type, operating system
  • Usage Analytics: Pages visited, features used, time spent on platform
  • Cookies and Tracking: Session data, preferences, authentication tokens

3. How We Use Your Information

3.1 Service Provision

  • Provide and maintain our CRA platform
  • Process transactions and manage billing
  • Enable AI agent functionality and recommendations
  • Facilitate team collaboration and organization management

3.2 AI Enhancement

  • Train and improve our AI models (using anonymized data)
  • Provide personalized recommendations and insights
  • Automate routine CRA tasks and workflows
  • Generate analytics and business intelligence

3.3 Communication

  • Send service-related notifications and updates
  • Provide customer support and technical assistance
  • Share product updates and new features
  • Send marketing communications (with your consent)

3.4 Security and Compliance

  • Protect against fraud, abuse, and security threats
  • Comply with legal obligations and regulations
  • Enforce our terms of service and policies
  • Conduct internal audits and quality assurance

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Authorized Sharing

We may share your information in the following circumstances:

  • With Your Consent: When you explicitly authorize sharing
  • Service Providers: Third-party vendors who help us operate our platform
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Safety and Security: To protect rights, property, or safety of users

4.3 AI Model Training

We may use anonymized and aggregated data to improve our AI models, ensuring no personally identifiable information is included.

5. Data Security

5.1 Security Measures

  • End-to-end encryption for data transmission
  • Advanced encryption for data storage
  • Multi-factor authentication options
  • Regular security audits and penetration testing
  • SOC 2 Type II compliance (when applicable)

5.2 AI Data Protection

  • Secure processing environments for AI operations
  • Data minimization principles for AI training
  • Regular model security assessments
  • Isolation of customer data from training datasets

6. Data Retention

6.1 Retention Periods

  • Account Data: Retained while your account is active
  • CRA Data: Retained according to your data retention settings
  • AI Interaction Data: Retained for service improvement (anonymized)
  • Technical Logs: Retained for 12 months for security purposes

6.2 Data Deletion

You can request deletion of your data at any time. We will delete your information within 30 days of your request, except where retention is required by law.

7. Your Rights and Choices

7.1 Access and Control

  • Access your personal information
  • Update or correct your data
  • Export your data in portable formats
  • Delete your account and associated data

7.2 Communication Preferences

  • Opt-out of marketing communications
  • Manage notification settings
  • Control data sharing preferences

7.3 AI Interactions

  • Opt-out of AI-powered features
  • Control how your data is used for AI training
  • Request explanations of AI-driven decisions

8. International Data Transfers

If you are located outside our primary jurisdiction, your information may be transferred to and processed in countries where our servers are located. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Third-Party Integrations

Our platform may integrate with third-party services. This Privacy Policy does not apply to third-party services. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notifications. Your continued use of our service constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Address: [Your Company Address]
  • Data Protection Officer: [If applicable]

For EU residents, you have the right to lodge a complaint with your local data protection authority.

This Privacy Policy is designed to be transparent about our data practices while protecting your privacy rights. We are committed to maintaining the highest standards of data protection for our AI-driven CRA platform.